Unused credits
If you have not spent any credits from a purchase, write to us within 14 days and we will refund it. Each generated image spends a credit, and so does unlocking a saved preview, so a purchase that has been partly used is refunded in proportion to what is left, at our discretion. This applies to one-off packs as well.
Subscriptions
A subscription can be cancelled at any time and stays active until the end of the period already paid for. We do not automatically refund a period that has been used; if something went wrong, tell us what happened and we will look at it.
When generation fails
A generation that fails returns its credit automatically. If you believe a credit was taken without producing anything, contact us with the approximate time and we will check the record and return it.
Single-image guest purchases
Where offered, $1 unlocks one selected image without an account; it does not buy credits. If you were charged but the image was not delivered, or charged twice for the same image, email support@ocmakerlab.com within 14 days with the order number and checkout email. We review guest purchase problems under this refund policy and return approved refunds to the original payment method. Download the image within 90 days of payment; retrieval after that period is not promised.
How to ask
Email support@ocmakerlab.com from the address on the account, saying what you bought and what went wrong. Payments are processed by our merchant of record, and refunds are returned to the original payment method.